Overview
🔁 Refund & Return Policy
We want you to be completely satisfied with your purchase. If you’re not, we’re here to help.
🗓️ Return Window
All computer parts must be returned within 14 days of delivery. Returns requested after this period will not be accepted.
📦 Eligibility for Return
To qualify for a return:
- Items must be unused, uninstalled, and in original packaging.
- All accessories, manuals, and documentation must be included.
- Products must be free of physical damage or signs of wear.
💰 Refunds
Once your return is received and inspected:
- Approved returns will be refunded to your original payment method.
- Refunds typically process within 5–7 business days.
- Shipping fees are non-refundable unless the return is due to our error.
🚫 Non-Returnable Items
- Opened software or digital licenses
- Custom-built or special-order components
- Items marked “Final Sale” or “Non-Returnable”
🔧 Defective or Damaged Items
If your item arrives defective or damaged:
- Contact us within 48 hours of delivery.
- We’ll arrange for a replacement or issue a full refund.
📞 How to Start a Return
Email us at returns@rosscompu.com with your order number and reason for return. We’ll guide you through the process and provide a return authorization.s.